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FAQs

Are the measurements of the scarves in centimeters or inches? 
All measurements are in centimeters but have the equivalent measurements in inches next to it.

 

How do I know what the material I choose will look like?
The designs are photographed in the material shown. If you want to see more photos, email us at hello@mila-mate.com and we will take them if we do not have them.

The item I want is backordered or unavailable. Can I be notified when the item is available?
If an item is currently unavailable, you can preorder it on our website. If you do not see a preorder option, please email hello@mila-mate.com. We can place your order, and have it made in 4 to 6 weeks. Please note, our beautiful scarves are made in Italy.

I changed my mind and want to cancel my order. Can I do that after the charge has gone through?  
We would prefer you receive the item and change your mind again but understand, we sometimes buy impulsively. Please email us at hello@mila-mate.com within 24 hours from time of order.

Where are the products made?                                                                               
We make everything in Italy.

How do I care for the product(s)?                                                                             
Please follow the care instructions. Because the fabrics are delicate, we recommend dry cleaning only.

What if I receive the product and I find I do not like my purchase? What should I do?            
You have 30 days to return the product(s), should you decide you do not want them, in their original packaging and with the original tags attached. Please send us an email at hello@mila-mate.com. Once received, we will refund the cost and taxes paid on to the original credit card used, but not the shipping.  

Please allow 2 weeks for refunds to be processed from time of your return.

Do I need an account to place my order?                                                             
No. You can place your order without an account but if you have one, you will be able to receive news from us and promotions. Hope you will sign up. Contact us at hello@mila-mate.com.